Refund policy

Returns and Refund Policy

Right of Withdrawal (European Union)

In accordance with the French Consumer Code and the European Consumer Rights Directive, customers residing in the European Union have the right to withdraw from their purchase within 14 calendar days of receiving the last item in their order, without having to provide a reason.

Procedure:

  1. Contact our customer service team via our contact form.

  2. Once your request has been approved, you have an additional 14 days to return the products to us.

Return Eligibility Conditions

To be eligible for a return and refund:

  • The item must be brand new, unused and uninflated.

  • The product must be returned in its original packaging, which must be sealed, intact and undamaged.

  • Any return that cannot be identified or is sent without a prior request submitted through the contact form may be refused or subject to longer processing times.

Legal Exclusions & Hygiene (Latex Balloons)

In accordance with Article L.221-28 of the French Consumer Code, the right of withdrawal does not apply to:

  • Latex balloons and inflatable items whose original bag or packaging has been opened, unsealed or punctured after delivery. For health and hygiene reasons, as these products are intended to be handled and placed in the mouth for inflation, no return or refund will be accepted once the packaging seal has been broken.

  • Custom-made or clearly personalised products.

  • Gift cards.

Note: Items purchased on promotion or during sales remain eligible for the right of withdrawal, provided their packaging has not been opened.

Return Shipping Costs

  • Paid by the customer: The cost of shipping the product back to us is the customer's responsibility.

  • Covered by us: If the return is due to a defective product, damage during shipping or an order preparation error on our part, we will provide a prepaid return label or reimburse the return shipping costs incurred.

Defective, Damaged or Incorrect Products

Please inspect your order upon receipt. If a product is defective, damaged or does not match your order:

  1. Contact us immediately via our contact form, attaching a photo or video showing the issue.

  2. Once our team has reviewed and approved your claim, we will arrange a replacement at our expense or issue a full refund.

Refunds

Once your parcel has been received and inspected at our returns address:

  • You will receive a notification confirming whether your return has been approved or rejected, for example if the packaging has been opened or damaged.

  • If your return is approved, the refund will be issued within a maximum of 14 days, using the original payment method.

  • The refund includes the price of the products and the initial standard delivery costs.

  • No restocking or handling fees will be deducted.

Note: We reserve the right to withhold the refund until we have received the returned items or you have provided proof of shipment.

Orders Outside the European Union

For deliveries outside the EU:

  • Customs duties, import taxes and administrative fees are the sole responsibility of the recipient.

  • If the recipient refuses the parcel or an incorrect address makes delivery impossible, the shipping and return costs incurred will be deducted from the refund amount.